Operations Indicators

Framework » Operations Indicators
Indicator and Description Unit of Measure Category Comments
Board of Directors or Governing Body [OG1]

Does the organization have a Board of Directors or other governing body?

Yes/No Governance 4 comments
Board of Directors: Diversity [OG1.1]

What percentage of the members from your Board of Directors or other governing body are from previously excluded populations?

Percentage Governance 1 comment
Board of Directors: Meeting Frequency* [OG1.2]

How often the Board of Directors or governing body meets.

Selection Governance No comments
Board of Directors: Independence [OG1.3]

Does the board of directors, or other governing body, consist of a majority of  independent directors (according to local independence requirements)?

Yes / No Governance No comments
Governance Policies [OG2]

Do formal, written corporate governance policies exist that establish clear expectations and guidelines?

Yes / No Governance No comments
Policies: Code of Ethics [OG2.1]

Does a code of ethics exist?

Yes/No Governance 2 comments
Policies: Conflict of Interest [OG2.2]

Does the company monitor and disclose any potential conflicts of interest between the company, Board members, owners or material investors?

Yes / No Governance No comments
Policies: Whistle blowing [OG2.3]

Does the company have a whistle-blowing policy?

Yes / No Governance No comments
Policies: Records Retention [OG2.4]

Are national/local policies around records retention met? 

Yes / No Governance No comments
Local Compliance [OG3]

Has the firm been found out of compliance with any local labor, tax, or environmental regulations over the reporting period?

Yes / No Governance No comments
Community Service Policies [OG4]

Is there a written community service policy?

Yes / No Governance 1 comment
Community Service: Hours Contributed [OG4.1]

What is the total number of volunteer hours donated for last year?

Number: Hours Governance No comments
Community Service: Donations [OG4.2]

What is the dollar value of all community service donations made by the organization?

USD Governance No comments
Full-time Employees [OE5.0]

Number of full-time employees. Full-time employees are considered to be individuals that work over 35 hours per week.

Number: Employees Jobs 3 comments
Full-time Employees: Females [OE5.0.1]

Number of full-time female employees. Full-time employees are considered to be individuals that work over 35 hours per week.

Number: Females Jobs 1 comment
Full-time Employees: Minorities [OE5.0.2]

Number of full-time minoritiy employees. Full-time employees are considered to be individuals that work over 35 hours per week.

Number: Minorities Jobs No comments
 
Full-time: Skilled Employees [OE5.1]

Number of employees with are considered skilled employees.

Number: Employees Jobs 1 comment
Full-time: Skilled Employees - Female [OE5.1.1]

Number of full-time female employees that are considered skilled employees.

Number: Females Jobs No comments
Full-time: Skilled Employees - Minority [OE5.1.2]

Number of full-time minority employees that are considered skilled employees .  
Note: If the number of skilled employees is not tracked, substitute salaried workers as skilled workers.

Number: Minorities Jobs No comments
Full-time: Salaried Employees [OE5.2.0]

Number of full-time salaried employees.

Number: Employees Jobs 1 comment
Full-time: Salaried Employees - Female [OE5.2.1]

Number of female full-time salaried employees.

Number: Females Jobs No comments
Full-time: Salaried Employees - Minorities [OE5.2.2]

Number of minority full-time salaried employees.

Number: Minorities Jobs No comments
Full-time: Unskilled Employees [OE5.3.0]

Number of employees with are considered unskilled employees.

Number: Employees Jobs No comments
Full-time: Unskilled Employees - Female [OE5.3.1]

Number of female full-time employees that are considered unskilled employees.

Number: Females Jobs No comments
Full-time: Unskilled Employees - Minority [OE5.3.2]

Number of minority full-time employees that are considered unskilled employees.

Number: Minorities Jobs No comments
Full-time: Hourly Employees [OE5.4.0]

Number of full-time hourly employees.

Number: Employees Jobs 1 comment
Full-time: Hourly Employees - Female [OE5.4.1]

Number of full-time female hourly employees.

Number: Females Jobs No comments
Full-time: Hourly Employees - Minority [OE5.4.2]

Number of full-time minority hourly employees.

Number: Minorities Jobs No comments
 
Job Growth (Full-time) [OE6]

The total growth in full-time jobs from one period to another.

Percentage Jobs 1 comment
 
Part-time Employees [OE7]

Number of on-going part-time employees defined as anyone working less than 35 hours per week, each week.

Number: Employees Jobs 1 comment
Part-time Employees: Female [OE7.0.1]

Number of female on-going part-time employees defined as anyone working less than 35 hours per week, each week.

Number: Females Jobs No comments
Part-time Employees: Minorities [OE7.0.2]

Number of minority on-going part-time employees defined as anyone working less than 35 hours per week, each week.

Number: Minorities Jobs No comments
Part-time: Skilled Employees [OE7.1.0]

Number of part-time employees with are considered skilled employees.

Number: Employees Jobs No comments
Part-time: Skilled Employees - Female [OE7.1.1]

Number of female on-going part-time employees that are considered skilled employees . Note: If the number of skilled employees is not tracked, substitute salaried workers as skilled workers.

Number: Females Jobs No comments
Part-time: Skilled Employees - Minorities [OE7.1.2]

Number of minority on-going part-time employees that are considered skilled employees . Note: If the number of skilled employees is not tracked, substitute salaried workers as skilled workers.

Number: Minorities Jobs No comments
Part-time: Salaried Employees [OE7.2.0]

Number of part-time salaried employees.

Number: Employees Jobs No comments
Part-time: Salaried Employees - Female [OE7.2.1]

Number of female part-time salaried employees.

Number: Females Jobs No comments
Part-time: Salaried Employees - Minorities [OE7.2.2]

Number of mionrity part-time salaried employees.

Number: Minorities Jobs No comments
Part-time: Unskilled Employees [OE7.3.0]

Number of part-time employees with are considered unskilled employees.

Number: Employees Jobs No comments
Part-time: Unskilled Employees - Female [OE7.3.1]

Number of female part-time employees with are considered unskilled employees. Note: If the number of unskilled employees is not tracked, substitute part-time hourly workers as unskilled workers.

Number: Females Jobs No comments
Part-time: Unskilled Employees - Minorities [OE7.3.2]

Number of minority part-time employees with are considered unskilled employees. Note: If the number of unskilled employees is not tracked, substitute part-time hourly workers as unskilled workers.

Number: Minorities Jobs No comments
Part-time: Hourly Employees [OE7.4.0]

Number of part-time hourly employees.

Number: Employees Jobs No comments
Part-time: Hourly Employees - Female [OE7.4.1]

Number of female part-time hourly employees.

Number: Females Jobs No comments
Part-time: Hourly Employees - Minorities [OE7.4.2]

Number of minority part-time hourly employees.

Number: Minorities Jobs No comments
 
Job Growth (Part-time) [OE8]

The total growth in part-time jobs from one period to another.
Calculation: (Total part-time employees in reporting period 2 - Total part-time employees in reporting period 1) / Total part-time employees in reporting period 1

Percentage Jobs No comments
Seasonal Employees [OE9]

Number of seasonal employees, primarily used in agriculture or fisheries.

Number: Employees Jobs No comments
Contract Employees [OE10]

Number of contracted employees, generally hired for the completion of a specific task.

Number: Employees Jobs 1 comment
 
Healthcare Benefits [OE11]

Are your full-time employees (see previous definition) offered healthcare insurance (defined as health, dental, eye, or other)?

Yes/No Jobs 5 comments
Healthcare Benefits: Employees [OE11.1]

Number of full-time employees who have elected to receive healthcare benefits through company programs.

Number: Employees Jobs 1 comment
Healthcare Premium Covered [OE11.2]

What percentage of the employee’s healthcare premium is covered by the company/organization?

Percentage Jobs 1 comment
Healthcare Benefits: Value [OE11.3]

Total value of healthcare benefits paid by the company over the reporting period.

USD Jobs No comments
 
Departing Employees [OE12]

Number of full-time and part-time employees departing organization (voluntarily or involuntary).

Number: Departed Employees Jobs No comments
Staff Turnover Rate [OE13]

Percentage of staff having left the organization during the last reporting year.

Percentage Jobs No comments
Inorganic Growth [OE14]

Have any business acqusitions been made during the reporting period that would have contributed to growth in the total number of employees?

Yes / No Jobs 1 comment
Inorganic Growth: Jobs [OE14.1]

How many jobs claimed during the reporting period are a direct result of a business acquisition?

Number: Jobs Jobs No comments
Wages: Full-time* [OE15.0]

Total wages (including bonuses) paid to all full-time employees:

All Employees (OE15.0)
Females (OE15.0.1)
Minorities (OE15.0.2)

USD Wages 3 comments
Wages: Full-time Skilled Employees* [OE15.1.0]

Total wages (including bonuses) paid to full-time skilled employees:

Total Full-time Employees (OE15.1.0)
Females (OE15.1.1)
Minorities (OE15.1.2)

USD Wages No comments
Wages: Full-time Unskilled Employees* [OE15.2.0]

Total wages (including bonuses) paid to full-time unskilled employees:

Total Full-time Employees (OE15.2.0)
Females (OE15.2.1)
Minorities (OE15.2.2)

USD Wages No comments
Wages: Full-time Salaried Employees* [OE15.3.0]

Total wages (including bonuses) paid to full-time salaried employees:

Total Full-time Employees (OE15.3.0)
Females (OE15.3.1)
Minorities (OE15.3.2)

USD Wages No comments
Wages: Full-time Hourly Employees* [OE15.4.0]

Total wages (including bonuses) paid to full-time hourly employees:

Total Full-time Employees (OE15.4.0)
Females (OE15.4.1)
Minorities (OE15.4.2)

USD Wages No comments
 
Wage Growth: Full-time [OE16]

Growth in dollar value of wages paid to full-time employees over the reporting period.

Percentage Wages No comments
 
Wages: Part-time* [OE17.0.0]

Total wages (including bonuses) paid to all part-time employees:

Total Part-time Employees (OE17.0.0)
Females (OE17.0.1)
Minorities (OE17.0.2)

USD Wages 1 comment
Wages: Part-time Skilled Employees* [OE17.1.0]

Total wages (including bonuses) paid to part-time skilled employees:

Total Part-time Employees (OE17.1.0)
Female (OE17.1.1)
Minority (OE17.1.2)

USD Wages No comments
Wages: Part-time Unskilled Employees* [OE17.2.0]

Total wages (including bonuses) paid to part-time unskilled employees:

Total Part-time Employees (OE17.2.0)
Females (OE17.2.1)
Minorities (OE17.2.2)

USD Wages No comments
Wages: Part-time Salaried Employees* [OE17.3.0]

Total wages (including bonuses) paid to part-time salaried employees:

Total Part-time Employees (OE17.3.0)
Females (OE17.3.1)
Minorities (OE17.3.2)

USD Wages No comments
Wages: Part-time Hourly Employees* [OE17.4.0]

Total wages (including bonuses) paid to part-time hourly employees:

Total Part-time Employees (OE17.4.0)
Females (OE17.4.1)
Minorities (OE17.4.2)

USD Wages No comments
 
Wage Growth: Part-time [OE18]

Growth in dollar value of wages paid to part-time employees over the reporting period.

Percentage Wages No comments
Median Wage: Full-time [OE19]

Median wage paid to full-time, non-management employees.

USD Wages 2 comments
Wages: Seasonal Employees [OE20]

Total wages and salaries paid to all seasonal employees.

USD Wages 1 comment
Wages: Contract Workers [OE21]

Total wages and salaries paid to all contracted workers.

USD Wages No comments
Wage Equity [OE22]

Ratio of highest paid employee to lowest paid employee.

Percentage Wages No comments
Number of Customer Visits [OC22]

The total number of customer visits to a specific facility.

Number: Visits Customers No comments
Growth in Target Population Served [OC23]

Growth in target population served (based on number of individuals served in descriptors section)

Percentage Customers 1 comment
Growth in Target Population Served: Demographics* [OC24]

Growth in target population served (based on number of individuals served in descriptors section).

Percentage Customers No comments
Growth in Target Population Served: Socioeconomics* [OC25]

Growth in target population served based on socioeconomic information filled out in the descriptor indicators.

Percentage Customers 1 comment